Find clear answers on order handling, shipping across Canada, returns, and how we protect your information.

Orders are reviewed and prepared for dispatch after payment is confirmed. You will receive order updates by email so you can follow your purchase from checkout to delivery.

Carrier transit times vary by province and destination. Your delivery window is shown at checkout, and tracking details are sent once your parcel is in transit.

Eligible items may be returned within 30 days of delivery. Contact our support team to start a return request, and refunds are issued to your original payment method once the return is received and checked.

We collect only the details needed to process orders and provide support. Our privacy policy and terms of service explain how information is handled and how you can request changes.

If your question is not answered here, send us a message and our customer support team will get back to you.