Return & Refund Policy

We want you to feel confident when shopping with NorthAurora Market.

Return Requests

Contact us as soon as possible if an item arrives damaged, incorrect, or different from what you ordered. Include your order details and, when helpful, photos of the item.

Eligibility

Return eligibility may depend on the product, its condition, the supplier, and the time since delivery. Items should generally be unused and in their original condition unless they arrived damaged or defective.

Refunds

Approved refunds are issued to the original payment method after the return or claim is reviewed. Processing times may vary by payment provider.